Descrierea hotelului

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General description: The hotel Alua Helios Bay is located directly by a sandy beach. At the beach, there are sun loungers and sun umbrellas for a fee available. The tourist centre is about 500 m away. The town Varna is around 60 km away (Sunny Beach around 34 km, Burgas around 60 km). The nearest shopping facilities are located approx. 300 m from the hotel, a supermarket can be reached after around 50 m. It is 300 m from the hotel to the nearest bars and restaurants. The following attractions can be reached from the hotel: Aqua Park (approx. 35 km away) and Kuna Park (approx. 250 m away). For mobility there is a bus stop and a car rental company. For medical treatment in emergencies there is a hospital around 60 km away. Hygiene and safety measures In order to protect the health of the guests, the following hygiene and protective measures are taken in the hotel: Trained and equipped staff with hygiene and protection measures, safe access with sanitary controls to suppliers and employees, staff replacement policy, adapted capacities and flows in common areas to ensure social distancing, hand sanitizer available in all areas, intense cleaning and disinfection protocols for all areas, in-house medical services, luggage transportation by the guest (incl. luggage disinfection), protective screens at the reception, Non-Contact check-in and check-out and non-contact in-house information, disinfection carpets at main door, elevator occupancy control measures, room service included (All Inclusive), restaurant space adapted to ensure social distancing, minimum 2m distance between tables at restaurants, new additional adapted outdoor dining areas, controlled access restaurant (limited entry), controlled access bar (limited entry), buffet alternatives (Show-Cooking), disposable kitchenware, intensification control in chlorination levels and disinfection protocols for pools, minimum 2m between sun beds, additional adapted chill-out/ relaxation areas, masks available for guests, guest infection policy, clean and sanitized rooms, intensification of disinfection / cleaning protocols, weekly room disinfection, housekeeping staff equipped with self-protecting gear, new air treatments (air filters), individual amenities, individual wrapped towels, daily change of towels, ensured social distancing at Kids Club, hygiene protocols and control access at Kids Club (limited entry), adapted activities at Kids Club, reduced groups, controlled access at Spa and wellness (reservation only), enhanced hygiene protocols ensured at Spa and Wellness, adapted Spa and Wellness relax areas as well as adapted Spa / Wellness treatments. Amenities: Completely renovated in 2017, the 7-storey beach hotel has 318 rooms. It is equipped with a reception (check-in from 15:00, check-out until 11:00), a lobby with bar, 4 lifts, an air conditioning, a safe (for a fee), a mini market, a parking area (for a fee), a security entry system as well as a money changing facility. For the meals, there are three restaurants (air-conditioned). In a total 4 bars, you can relax in good company. WiFi is available for free. For guests dependent on a wheelchair the accommodation provides a barrier-free access, a wheelchair accessible lift and a number of wheelchair accessible bathrooms. Room cleaning and ironing service are free of charge. Laundry service and medical service (from 08:00 - 20:00) are available for a fee. Pool: In the outdoor area of the hotel you will find one fresh water pool with a separate children´s pool. Here, there are sun loungers and sun umbrellas for free available. At the pool bar you can get refreshing beverages (open from 10:00 - 18:00). Meals: Breakfast (from 07:30 - 10:00) from the buffet. All inclusive: breakfast, lunch and dinner. Breakfast only in selected restaurants or bars. Water, cakes and pastries and selected imported spirits (limited) at certain times. Soft drinks (10:00 - 23:00), coffee and tea (10:00 - 23:00), small snacks (15:00 - 17:00), beer (10:00 - 23:00), wine (10:00 - 23:00), cocktails (10:00 - 23:00), national alcoholic drinks (10:00 - 00:00), late riser’s breakfast (10:00 - 11:30), one meal in the a la carte restaurant and free internet. Earlier check in and later check out possible (according to occupancy / availability). Sport and Leisure: Sports and entertainment: Tennis (for a fee, approx. 10 m away), billiards (for a fee), badminton (for free), table tennis (for free), football, basketball, fitness, volleyball, beach volleyball and aerobics. In the immediate vicinity of the hotel, different watersports activities are available (partly from local providers). Bicycle rental. Sauna, steam bath, hamam and massages available for a fee. Spa area with sun terrace available (where applicable for a fee). Entertainment for adults: activity programme with evening shows and live music. In the outside area of the hotel there is a play area for children. Child supervision: activity programme for children (from 4 - 12 years) and mini club for children (from 4 - 12 years). Gaming Room. Additional information: Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. Languages spoken: English and French. Accepted methods of payment: American Express. Some services and facilities might be closed or offered with restrictions due to COVID19 Prevention measurement. Changes can be applied without previous notice.

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